More Wholesale Policies

• Truckload quantities Full truckloads can be scheduled as needed
  Horse trailer ~ 400 flats or hanging baskets
  24' Box Trucks ~ 600 flats or hanging baskets
  48' Semi Trailer ~ 1000 flats or hanging baskets
• Minimums: Subject to orders received
  25 flats/hbs per delivery location. We may require more than 25 flats/hbs minimum to equitably reach your delivery location. Our "rule-of-thumb" for deliveries is "One flat/hb per mile (one-way)", to be shared with other deliveries on your route.
• Delivery: Specific delivery times cannot be guaranteed, due to the ever changing road conditions. We strive to provide a good delivery service on the day of scheduled delivery. If you have a cell phone number that you can be reached on, our driver can phone their anticipated delivery time. Please provide us with a cell number for customer contact.
• Route Mileage: Based upon distance from Jerome, Idaho and/or from the furthest delivery stop on the scheduled route.
• Unloading: Your assistance in unloading racks is greatly appreciated, drivers can sometimes leave racks for the morning and pick them up in tthe afternoon.
• Payments to Drivers (COD): We can fax, phone, or email the invoiced amount before arrival, this will allow the payment to be ready for the driver.
• Plant Racks: We wish there were a million of these, however, we try to back haul all of the racks on each route to refill for our next deliveries. Thank you for helping us get these back to their home.
• Direct to Job Sites: Due to the demand of our delivery schedule and the size of the delivery trucks, we cannont deliver directly to the jobsites. Established locations, that accomodate 80,000 lb. trucks may be accessible if conditions permit.
• Towns/Locations not listed: Our sales staff will assist you in making this possible.
• Inovices: Please verify your delivered counts with driver before unloading plant material from the racks.
• Claims and Returns: We do our best to send quality plants however if you have a concern with our material, please help us by following these guidelines for claims procedures. Please notify the delivery driver if product needs returned or a claim is required. Complete and sign a "Claim Form" to verify returned items are correct with counts, type of product and container/flat size to issue proper credit. Credit memos will be issued upon receipt of the claim form. Contact Moss Greenhouses if there is a concern after the driver has left. All claims must be made within 24 hours or claim may not be honored.

Pre-Order Program Policies

This is a great way to provide your customers with their own special selection of garden products. We have been working hard on our special order policy to ensure the best possible service to you and at the same time make it feasible for us to provide this service to you. It is very important for you to read the following policies if you would like to place any special orders. We have made changes we feel will benefit you. If you have any questions concering our new policies, please contact your special orders representative as soon as possible so they can help you.

Timing of Pre-Orders

Turn in your request to the special order sales personnel by November 1 of the upcoming season. Upon receiving the committed orders, production plans are implemented for space and growing time. All orders require a delivery date, usually the Monday date of the week is sufficient. Late special orders will be produced from "finished" plant material and will be priced accordingly, which is more expensive than utilizing "starter" plants.

• 5 flat minimum per variety.
• 5 flats of gallons minimum per variety.
• 5 hanging baskets per variety (under 16" size).
• 3 hanging baskets per variety (16" and larger).
• Pots and special large containers will be handled on a case by case basis.

By January 1, 2012, we need your commitment/deposit for your orders. Items will be billed to customers on the requested ship date and will be shipped within 10 days to insure quality. We want to make sure that we supply Subject to production review. Cancellations will not be accepted afer production begins.

Pre-Order Processing Fees

A 20% non-refundable processing fee above catalog price is required to implement your orders for All custom planted containters and hanging baskets. Cancellations will not be accepted after production begins on containers and hanging baskets. This is not a deposit, this is a processing fee. This fee covers the cost of sourcing plant material, extra seed, production and labor. This fee guarantees the product for your customers.

Deposit

A10% Deposit is required for all special order flats and hanging baskets in our production schedule(stock product). The 10% deposit is refundable at time of invoicing. Any cancellation of flats or hanging baskets forfeits the 10% deposit (because the increase of production numbers to accomodate the special orders) and a 20% restocking fee may apply.

Acknowledgement

All special orders will be acknowledged and sent to you for verification. Please inspect for accuracy of type, quantity, varieties and delivery date. Prices will be included and we will notify you if there are any changes. Quick response time is very important for "hard-to-get" varieties that are in short supply. "Accounts must be current before delivery of any special ordered material."